Bernina Somerset West operates a full service department with a dedicated workshop and two fulltime technicians. Our workshop is fully equipped to service and repair all makes of machine. A comprehensive range of spares is carried so that turnaround times are minimised - we strive to achieve a 10 working day cycle on all machines unless exceptional repair work is needed or non standard parts are required. All machines are comprehensively "stitched out" to verify that the machine is performing to its specification. Workmanship and parts are warranted for 3 months.
Machines are booked into our system on a first come first served basis. Where Customers request urgent service or repair outside of our standard cycle then this will be accommodated where possible but incurs an "Express Service fee".
When bringing a machine in for service please remember the following items: Power Cord, Foot Control, Normal No 1 or 0 foot, Button Hole Foot, Bobbin & Bobbin Casing.
Technicians work to exacting schedules and stringent quality standards. It is for this reason that all contact with Customers is dealt with by our shop staff and not directly by workshop staff. We have found that this system works well and minimises disruption to the workflow of the workshop, improves efficiency and benefits all Customers alike. It is therefore a courtesy to fellow Customers not to request ad hoc attendance by Technicians.
Standard service charges range between R595 and R1750 depending on the make and model of your machine. For any service enquiries please contact us (021) 852 2949.