Bernina Somerset West operates a full service department with a dedicated workshop and two fulltime technicians. Our workshop is fully equipped to service and repair all makes of machine. A comprehensive range of spares is carried so that turnaround times are minimised - we strive to achieve a 10 working day cycle on all machines unless exceptional repair work is needed or non standard parts are required. All machines are comprehensively "stitched out" to verify that the machine is performing to its specification. Workmanship and parts are warranted for 3 months.

Machines are booked into our system on a first come first served basis. Where Customers request urgent service or repair outside of our standard cycle then this will be accommodated where possible but incurs an "Express Service fee".

When bringing a machine in for service please remember the following items: Power Cord, Foot Control, Normal No 1 or 0 foot, Button Hole Foot, Bobbin & Bobbin Casing.

Technicians work to exacting schedules and stringent quality standards. It is for this reason that all contact with Customers is dealt with by our shop staff and not directly by workshop staff. We have found that this system works well and minimises disruption to the workflow of the workshop, improves efficiency and benefits all Customers alike. It is therefore a courtesy to fellow Customers not to request ad hoc attendance by Technicians.

Standard service charges range between R595 and R1750 depending on the make and model of your machine. For any service enquiries please contact us (021) 852 2949.

 

Maintenance Tips

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Owner's Manual

Always have your owner's manual near by when preparing to clean and oil your machine.

Clean You Machine

Overtime lint can build up in hard to reach areas of your machine leading to wear and tear that is preventable. It is important to open up and clean all the areas that you can. Using the brush that came with your sewing machine remove lint in cracks and crevices and from under the bobbin case. You should try to clean the lint out of your machine after every project. That way the machine will be ready to sew when you are!

Oil Your Machine

Oiling your machine is key. Sewing machine oil is clear white oil so be sure to use the proper oil. Your owner’s manual will show you the proper spots to oil in your machine. When you have finished oiling your machine run stitches on some scrap fabric to absorb any excess oil that might escape. Oiling your machine not only lubricates the moving parts, but also reduces the risk of rust.

Tighten the Screws

While cleaning and oiling your machine check for and tighten regular screws. Those special screws requiring an allen key should only be adjusted by a technician as they are used for the timing of your sewing machine. If any of these special screws are missing or loose you should take the machine to a repair shop. It may seem easy to just replace the screw or tighten it, but this may affect the timing of the machine. If the timing is off you can do great damage and the repair bill will be much more then a tune up.

Check the Wires

You should also look out for any other wear and tear, especially on wires, while cleaning your machine. Check the length of wires for abrasions to the plastic coating or for damage a pet may have done and make sure that all the electrical prongs are tight and secure.